Support
A real person answers, usually within two days.
| [email protected] | |
| In the app | Settings → Write to us. It reaches the same place, says which version you are on, and we answer the address you leave. |
| Who | Gediomar Sluis, who makes plantu |
Where do the watering numbers come from?
From the plant, not from a calendar. plantu works out the root zone, the canopy and the soil for each plant and follows FAO-56, the UN irrigation standard. Weather is used only to warn you when it turns hot or dry. If the soil in front of you disagrees with the app, trust the soil.
Does it work without signal?
Yes. Your garden, the plant pages and the watering figures all live on the phone. Only sign-in, sync and plant identification need a connection, and the app says which one is missing rather than spinning.
I paid for Pro and it isn't on
Open Pro and tap Restore purchases. That asks Apple what this Apple ID has bought. If it still doesn't appear, make sure you are signed in to the same Apple ID that paid, then email us.
How do I cancel Pro?
In the App Store, under your Apple ID → Subscriptions, or from the app: Pro → Manage or cancel in the App Store. Cancelling stops the next payment; Pro stays on until the period you already paid for ends. Refunds come from Apple at reportaproblem.apple.com.
How do I delete my account and my data?
Settings → Account → Delete account. That removes the account and the garden stored with it, and cannot be undone. To clear only this phone, use Settings → Start over. The privacy policy explains the rest.
Something is wrong with a plant page
Tell us which plant and what is wrong. The 155 species are written by hand, and corrections from people gardening with them are the best thing we get.